Outsourcing of Information and Communication Technology (ICT) activities to offshore is one of the hot issues of the day. Availability of a large number of well-qualified though cheap skilled labors in parts of the developing world and enabling broadband communication technology has triggered companies to think of new business models.

Every organization around the world is already engaged in or is planning to engage in outsourcing as a part of its business process offshore. However, there are advocates and skeptics on both the customer and vendor sides over the major developments in the coming decade and whether offshore ICT outsourcing as a trend would continue to deliver to companies, on the promises of low cost and high quality services.

Through critical self-analysis, companies can assess the robustness of their current strategy and have a clear understanding of the changes they would have to make in terms of markets, products, people, processes, infrastructure, finances, knowledge management, and innovation, to succeed in the long term.

Globalization and the rapid paced growth around the globe is favored by a stable political environment in the countries or regions where companies are considering to outsource their business processes or parts of it to, products and services can be provided through cross-border without limitations, and offshore outsourcing will flourish.